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Exclusive benefits

Shopping at offers you many benefits. Here, the benefits are explained in more detail:

Service team

Our service team is available from 7am to 7 pm from Monday to Friday and from 8 am to 11 am on Saturday. You can call them free of charge from a German landline on 0800 - 02 11 004. Here, all unanswered questions are cleared up. Besides these telephone opening times, you can also send us an email at at any time. We are happy to help you!

Free samples

Depending on the value of your order and stock levels, at least 1 free sample will be included with your order. Unfortunately, you cannot choose which samples you receive, but women’s samples are normally supplied with orders of women’s fragrances and men’s samples with men’s fragrances. If you purchase skin care products instead, we will send you skin care samples. If you are interested in a sample of a specific fragrance, mentions this in the notes and we will try to meet your request.

Authorised online retailer bears the “Authorised Online Retailer” seal from the Association of Retailers of Cosmetic Products. This seal confirms that is defect-free on a contractual basis and sells guaranteed original products.
For you as a customer, the “Authorised Online Retailer” seal means:

  • has a physical outlet in addition to the online shop.
  • It has a security system for online payments.
  • sells products manufactured by members of the association of retailers of cosmetic products. This ensures that the products are original products.
  • has a permit to sell products from ARC members online.

  • The seal guarantees that we ship the goods directly from the manufacturer. In the event of specific product queries, we can also contact the manufacturer immediately and thus offer you a first-class service if the service team doesn’t have the answer to your question immediately.

    No minimum order value

    Minimum order value means that an order must amount to a specific value, otherwise it cannot be placed. For you, as a customer, an order with no minimum order value is an advantage as you don’t have to buy items that you don’t need to be able to place an order. At, there is no minimum order value. You can thus shop as the fancy takes you and complete your order at any time.

    Free registration

    You can register with for free and without obligation. Registering doesn’t cost you anything. You need a user account to be able to place an order.


    If your order includes more than one product and if one of these items is not immediately available for delivery, we may send you a part-delivery free of charge. In these cases, you would receive the immediately available items in your order as quickly as possible. The remaining products are dispatched to you as soon as they arrive at our warehouse. Part-deliveries don’t cost you anything because we offer this as an additional service for our customers.

    Redeeming vouchers

    If you have a voucher, you can redeem this against your shopping basket.

    You enter the specific voucher code into the voucher field “Enter voucher code” (please take note of upper and lower case letters).
    To do so, log in with your email address and password first. After entering the voucher code, you can confirm this by clicking the “ENTER” key on your keyboard or the right arrow next to the entry field with your mouse. If the voucher code is not redeemable, a notification will appear in red underneath this field. After the voucher has been redeemed successfully, the total amount will be reduced by the value of the voucher. Please note that only one voucher code can be redeemed per order.

    Our service for you

    ** For detailed information about the discount conditions, please refer to your personal welcome newsletter

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